angpaoPrivacy Policy

This page describes what we collect when you use angpao and how we keep that data protected. We take your privacy seriously. Our policy covers the personal information we gather during account registration, deposits, withdrawals, and gameplay — and how we use, store, and safeguard it.

We collect only the information necessary to operate our platform, process payments, prevent fraud, and comply with legal obligations. We do not sell your data to third parties. Your information is encrypted and stored securely on our servers.

Our services are available only where local law permits. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang are responsible for verifying that their use of angpao complies with local data protection and gaming regulations.

What Data We Collect on angpao

When you create an account on angpao, we collect your legal name, date of birth, email address, phone number, and residential address. We also collect a copy of your identity document (passport, national ID, or driver's license) for verification purposes.

During deposits and withdrawals, we collect payment method details — your e-wallet account, bank account number, or QRIS identifier. We do not store full credit card numbers or bank credentials on our servers. Payment processing is handled by certified third-party gateways.

We collect gameplay data: your bets, game history, winnings, and losses. This data helps us detect fraud, resolve disputes, and understand platform usage patterns. We also collect technical data: your IP address, device type, browser, and access timestamps.

Verification: We collect identity documents only to verify your account and comply with anti-fraud standards. Documents are encrypted and stored separately from your account profile.

How We Use Your Data on angpao

We use your personal information to operate angpao: creating and managing your account, processing deposits and withdrawals, settling bets, and crediting winnings. We use your email and phone to send account notifications, payment confirmations, and support responses.

We use your data to prevent fraud and money laundering. We analyse gameplay patterns, payment behaviour, and account activity to detect suspicious activity. If we identify potential fraud, we may suspend your account pending investigation.

We use your data to comply with legal obligations. Depending on your jurisdiction, we may be required to retain records of your identity, transactions, and account activity for regulatory purposes. We comply with such requests from authorities.

We do not use your data for marketing purposes without your consent. We do not sell your data to third parties. We do not share your data with payment processors beyond what is necessary to process your transaction.

Third-Party Processors and Data Sharing

Our payment processing is handled by certified third-party gateways. When you deposit via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking, your payment details are transmitted to the relevant payment provider. We do not store these details on our servers.

Our servers may be located outside your jurisdiction. Data transfers across borders are encrypted and comply with applicable data protection standards. By using angpao, you consent to such transfers.

We may share your data with law enforcement or regulatory authorities if required by law. We do not voluntarily disclose user data to third parties.

Note: Payment providers (local payment, online payment, e-wallet, mobile banking, etc.) have their own privacy policies. We recommend reviewing their policies to understand how they handle your payment data.

Cookies and Tracking Technologies

We use cookies to maintain your login session and remember your preferences. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use angpao.

We use analytics tools to understand how users interact with our platform. These tools collect anonymised data about page views, clicks, and session duration. This data helps us improve our service.

We do not use cookies for targeted advertising or to track you across other websites.

Your Rights and Data Access

You have the right to access your personal data held by angpao. You can request a copy of your account information, transaction history, and identity documents by contacting our support team.

You have the right to correct inaccurate data. If your personal information changes — such as your address or phone number — update it in your account settings or contact support.

You have the right to request deletion of your data, subject to legal retention requirements. If you close your account, we retain your data for the period required by law to prevent fraud and settle disputes. After that period, we delete or anonymise your data.

You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data.

Data Security on angpao

We encrypt your personal information using industry-standard encryption protocols. Your account password is hashed and never stored in plain text. Payment transactions are processed through certified secure gateways.

Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We undertake to maintain reasonable security practices, though no system is completely immune to breach.

If we discover a data breach affecting your information, we will notify you promptly and take steps to mitigate harm.

Retention and Deletion

We retain your personal data for as long as your account is active. If you close your account, we retain your data for a period determined by legal requirements — typically 5–7 years for financial records and fraud prevention.

After the retention period expires, we delete or anonymise your data. You cannot request deletion during the retention period if doing so would violate legal obligations.

Contact and Complaints

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team through live chat, email, or in-app messaging. Provide as much detail as possible about your request.

We aim to respond to data access requests within 30 days. Complex requests may take longer. If you are dissatisfied with our response, you may escalate your complaint to our compliance team or lodge a complaint with your local data protection authority.

Legal

Summary: Our Data Protection Commitment

We at angpao collect only the data necessary to operate our platform and process payments. We encrypt your information, store it securely, and do not sell it to third parties. Your identity documents are used only for verification and fraud prevention.

We use third-party payment processors to handle deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers. These processors have their own privacy policies. We retain your data according to legal requirements and delete it after the retention period expires.

You have the right to access, correct, and request deletion of your data. If you have privacy concerns or wish to exercise your rights, contact our support team. Our services are available only where local law permits — users are responsible for verifying compliance with their jurisdiction's data protection regulations.